As reported by Ars Technica on Jan. 17, 2020:
Charter is killing its home-security service and telling customers that security devices they’ve purchased will stop working once the service is shut down on February 5.
The impending shutdown and customers’ anger at Charter—a cable company also known by the brand name “Spectrum”—has been widely reported over the past month. Over the years, some customers have spent large sums on products that will no longer work.
One user posting on a DSLReports forum said they spent $1,200 on sensors and IP cameras, which will be essentially useless in a couple of weeks. The devices won’t connect to other alarm-monitoring services, and Charter will no longer offer the ability to remotely manage the system and view security video. (We’re guessing a Charter alarm would still be able to make loud noises when someone breaks into a house, but that doesn’t mean it’ll work with an alarm-monitoring service.)
Charter partnered with Amazon’s Ring and Abode to give customers a free equipment bundle if they buy a year of monitoring, but those deals may not be enough to compensate customers who purchased a lot of devices from Charter over the years. Charter is not providing refunds.
Sauder Schelkopf is a nationally recognized class action and personal injury law firm. The firm’s partners currently serve as court appointed lead counsel in courts across the country and have been selected by the National Trial Lawyers Association as some of the Top 100 Trial Lawyers in Pennsylvania since 2012. The attorneys at Sauder Schelkopf have recovered over $500 million on behalf of their clients and class members.
We Want to Hear from You
You can contact the lawyers at Sauder Schelkopf by filling out the form on this page or calling 888.711.9975